We offer shipping to Malaysia and 19 different countries around the world! Kindly refer to the table below for our standard shipping rates for countries we deliver to.

Shipping differs for different country. Please email for quotation.

Next day delivery within Peninsula Malaysia with exceptions on weekends and public holidays. Sabah and Sarawak may take an extra day or two.

Shipping in Malaysia is free of charge.

Delivery is within 1 to 3 working days.

*If you have ordered from an Indonesian brand, you will receive a separate delivery from our warehouse in Jakarta. Shipping will take approximately 7 working days. You will receive an update on the delivery status of your order.

Once your order has been processed and packed, we will email you a unique tracking code for you to keep tabs on the status of your parcel at all times. This tracking code is sent to your registered email address. Please check your Junk Mail in case it’s there!

Paid orders made before 3pm will be shipped out on the day itself. Orders made after that will be shipped the next day.

We apologize profusely for this blunder and we hope it doesn’t deter you from making future purchases. We want you to have a good experience with us so if a faulty item is sent to you, please let us know immediately.

Take a photo of your item (the part that is faulty) and include a short description along with your order ID and send to info@fashionvalet.com. We will exchange your item for a new one. In the event your faulty item is out of stock, we will reimburse you in the form of store credit (FV Store Credit).

Do let us know immediately via email at info@rinolna.nonafardus.com along with your order ID and we’ll get it sorted out for you.

Oops! But not to worry! Send an email to info@rinolna.nonafardus.com with your order ID and we’ll have it shipped out to you ASAP!

If you work, it would be advisable to ship to your office address because postal services like PosLaju operate between 8:30am to 8pm on weekdays and 8:30am to 5pm on Saturdays.

If no one is physically able to collect your parcel on delivery after two attempts, your parcel will either be held at the nearest PosLaju office to you or sent back to us.

Kindly note Cash on Delivery is only applicable for orders below RM500, non-preorder items, and available within Klang Valley only.

Yes, of course! Your orders will be processed every working day till Friday 3pm (excluding public holidays). Just email us at info@rinolna.nonafardus.com and specify the preferred time and date to receive your parcel any time of the year.

1. First step is to register with us as a member by clicking here.
2. All you need to do now is browse! You can search for something specific by using the search bar or if you’re looking for a particular type of item you can browse by category located along the top of the page. Our latest items are located under the WHAT’S NEW category link and you can filter your search by size and colour.
3. Once you have found the item you want, select your size and click on the ADD TO CART button.
4. You can either click on the ‘Continue shopping’ button or review the items in your cart by clicking on ‘View cart & checkout’.
5. If you’re happy with the items in your shopping bag, click ‘PROCEED TO CHECKOUT’ to complete your order. If you have a discount code you’d like to use, key it in the box provided before checking out.

Our customer service representatives are more than happy to help you. Email us at info@rinolna.nonafardus.com

You can either pay by:

1. Visa & Mastercard
   If you check out in a currency other than your credit card’s currency, you may be subject to a currency-conversion fee from your card issuer. We recommend consulting your credit card provider for information on any applicable fees.
2. Direct Online Transfer (Internet Banking such as Maybank2u, CIMB Clicks, Hong Leong Connect, RHB Now, Bank Islam Online, PBeBank, etc.)
3. BillPlz Payment Gateway
4. PayPal

If you pay through PayPal, PayPal will provide automatic currency conversion based on the current rate for MYR. Kindly note PayPal’s currency conversion fee is added to the exchange rate, set by an external financial institution. Contact PayPal directly for more details regarding how they determine their currency conversion rates and fees.

Registering with us helps speed up the ordering process for you, as we would already have with us your billing and shipping details. It also allows you to keep track of your current and past order, and payment status.

No, not unless you sign up to our newsletter. By signing up, you will be the first to know of our new arrivals, exclusive discounts, promotions and flash sales.

No, we will not pass your details on to other companies. Don’t worry! All information you provide us with is strictly confidential and will not be shared with any third parties.

If you’ve forgotten your password, just click the ‘Forgotten Your Password’ button and it will be emailed to you right away. If you still do not receive an email, write to info@rinolna.nonafardus.com and we will assist you promptly.

Returns are accepted if returned within 7 days of receipt. Only clothes that are unworn unaltered, unwashed and in sellable condition with returns label still attached can be returned.

For returns and exchanges, customers are advised to notify us first at info@rinolna.nonafardus.com by quoting the order number and product details. Shipping costs are borne by the customer and we are not liable until item reaches our office.

**PRE-ORDER items are non-returnable, non-exchangeable and non-refundable.

You can return any item to us within 7 days of receiving your order (just make sure your items are in the original condition and garment tags still attached). Email us at info@rinolna.nonafardus.com and provide us with your order number, name of item and the reason for returning. Our customer service representative will be happy to assist you with the return process.

Shipping costs are borne by the customer and we are not liable until item reaches our office.

We will email you as soon as we receive and process the parcel to let you know that it is safely in our hands.